Colin Ko

Colin Ko is an experienced professional in client success and onboarding, currently serving as Onboarding Lead and previously as Onboarding Specialist at Uptick since April 2021. With an extensive background at BGL Corporate Solutions Pty Ltd from July 2012 to January 2021, Colin held various roles including Client Success Lead, where responsibility included managing a team of 14 onboarding specialists, and Product Trainer, conducting training sessions across multiple platforms. Other positions included BGL Support Manager, where Colin ensured the Support Team met KPIs and SLAs, and Support Team Leader, resolving complex technical issues. Colin began at BGL as a Support Consultant, providing troubleshooting assistance to customers. Colin holds a Bachelor of Commerce in Accounting and Accounting Information Systems from Deakin University, obtained between 2008 and 2011.