Elijah Horne

Elijah Horne is an experienced technology professional currently serving as Team Lead Support Engineer for the Digital Workplace Team at Urban Institute since July 2015. In this role, Elijah has standardized the Windows 10 upgrade process and defined remote deployment processes for new hires, significantly boosting efficiency for over 500 end-users. Prior roles at Urban Institute include Support Engineer and Support Analyst, where responsibilities encompassed creating internal deployment standards, managing over 500 machines using System Center Configuration Manager, and providing frontline technical support. Elijah's technical skills span various software, hardware, and networking areas, coupled with a foundational education from Northern Virginia Community College.