Neil Mickelsen

Neil Mickelsen is an experienced program and project manager currently serving as the Lead Program/Project Manager at USAA since September 2020. Prior roles include Senior Manager of Workforce Planning and Analytics at Whataburger, where leadership was provided across HR analytics, and Manager of Continuous Improvement at Facebook, focusing on process design and stakeholder communication. Previous experience at USAA involved HR Process Excellence, enhancing workflows in talent management. At MAXIMUS, Neil implemented quality control applications that significantly boosted productivity. Neil's career began at Afni, improving process efficiencies, and at 1-800 CONTACTS, enhancing team productivity and customer service scores. Neil holds a Master’s in Public Administration from The University of Texas at San Antonio and a Bachelor’s in Public Policy and Economics from the University of Utah.