Renita Williams

Renita Williams currently holds the position of Compliance Risk Manager Lead at USAA since July 2021. Prior to this role, Renita served as an Operational Risk Manager, AVP at Citizens from October 2012 to July 2021, where responsibilities included building relationships with various business lines to provide oversight and develop balanced solutions between regulatory requirements and business objectives. Renita's earlier experience includes serving as an Operations Manager, Officer at SunTrust from November 2007 to July 2012, managing operations across Credit Disputes, Mortgage New Loans, and Foreclosure Assignments. During this tenure, Renita achieved substantial improvements in departmental performance metrics, significantly increasing SLA adherence and reducing exception rates, while also documenting action plans for compliance and audit processes.