Tom Wollin

Tom Wollin is an experienced leader in Learning and Development, currently serving as the Director at USAA since November 2000, where responsibilities include problem identification, root cause analysis, and the facilitation of culture-shaping workshops for frontline employees. Previous roles at USAA include titles such as Process Engineer and Sr. Learning Performance Consultant, focusing on improving coaching skills and call quality, developing strategies for employee education, and enhancing member financial security through effective communication. Prior to USAA, Tom held the position of Sales Manager at Kantor & Assoc., LLC and Sales Representative at Prudential, showcasing a strong background in insurance and financial services. Tom holds an MBA in Leadership from Grand Canyon University and a BSBA in Economics from Old Dominion University, complemented by certifications in selling skills and sales operations.