USAble Life
Chris Hinesley is a seasoned operations and customer care professional with extensive experience in managing large teams and optimizing customer support processes. Currently serving as the Director of Customer Care at USAble Life, Chris previously held leadership roles at GoodRx as a Senior Operations Manager, managing over 240 customer service employees and achieving significant cost savings. At Change Healthcare, Chris successfully led client services while reducing labor costs by over 25% and enhancing productivity and quality metrics. With a strong background in managing cross-functional teams at UnitedHealth Group and Aetna, as well as operations oversight at Apria Healthcare and State Street Research, Chris has consistently demonstrated expertise in training, performance management, and customer satisfaction improvement.
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USAble Life
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At USAble Life, we provide financial security and peace of mind for our customers by offering a wide range of benefits, including dental, life, accident, disability and more. We work closely with leading health insurers across the U.S. to deliver a suite of products and services that meet our customers’ needs for health and financial wellness. We strive to deliver top-notch service and technology to make benefit management and administration easier than ever for customers. USAble Life isn’t just a place to work. We’re a community of diverse talents and backgrounds dedicated to protecting our customers when they need us most. We believe in a workplace that not only ignites a passion within our employees, but one that supports their professional and personal growth, while allowing them the balance they need to live happy and healthy lives. Each member of our team helps make a meaningful difference in the lives of our customers, so it’s our mission at USAble Life to make a positive difference in theirs.