USAN, Inc.
Brian Claise is a highly skilled software architect with extensive experience in real-time mission-critical communication systems. Currently holding the position of Software Architect at USAN, Inc. since January 2016, Brian previously served as Vice President at Critical Response Systems from June 2005 to January 2024, where responsibilities included the design, development, implementation, and support of complex software systems. Earlier in his career, Brian worked as a Software Engineer at TGA Technologies, Inc., focusing on core product development using C++ and Visual Basic while managing software maintenance during the Y2K conversion. Brian earned a Bachelor of Science degree in Computer Science from the Georgia Institute of Technology between 1996 and 2001.
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USAN, Inc.
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USAN helps companies profitably engage customers and deliver amazing omnichannel experiences with the industry’s best cloud and hybrid customer engagement solution. From traditional telephone interactions to web-based communications including chat, email and social, USAN’s portfolio of contact center applications gives businesses infinite flexibility in the way they engage customers across channels. In addition to hosted ACD, IVR, WFM, Quality Management and Agent Desktop, USAN offers back-office integration and business process automation powered by a sophisticated omnichannel rules and workflow engine. All built upon a fifth-generation, carrier-grade infrastructure that delivers the highest availability in the industry, with proven scalability to support the largest enterprises.