USAN, Inc.
Daniel Collins has extensive work experience in the software industry. Daniel started their career in 1998 as a Computer Support Technician at Arsys Innotech, where they worked until November 1999. In July 2000, they joined USAN, Inc. as a Senior Manager of Software Engineering. Daniel then progressed to the role of Senior Manager of DevOps in October 2015. Currently, they hold the position of Principal Software Architect at USAN, Inc. starting from March 2021.
Daniel Collins attended Berry College from 1996 to 2000, where they graduated with a Bachelor's Degree in Mathematics and Computer Science.
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USAN, Inc.
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USAN helps companies profitably engage customers and deliver amazing omnichannel experiences with the industry’s best cloud and hybrid customer engagement solution. From traditional telephone interactions to web-based communications including chat, email and social, USAN’s portfolio of contact center applications gives businesses infinite flexibility in the way they engage customers across channels. In addition to hosted ACD, IVR, WFM, Quality Management and Agent Desktop, USAN offers back-office integration and business process automation powered by a sophisticated omnichannel rules and workflow engine. All built upon a fifth-generation, carrier-grade infrastructure that delivers the highest availability in the industry, with proven scalability to support the largest enterprises.