USAN, Inc.
Daniel Sima has a diverse work experience in the IT industry. Daniel started their career as a Data Entry Clerk at Ole Mexican Foods in November 2015 and worked there until August 2018.
In August 2018, they joined CONA Services - A Coca-Cola System IT Services Company as a Data Analyst, where they worked until December 2018.
Daniel then moved on to USAN, Inc. in December 2018, working as a Network Operations Center Engineer until October 2019. From October 2019 onwards, they transitioned to the role of a Cloud Engineer at the same company.
Daniel Sima attended Georgia Gwinnett College from 2017 to 2019, where they obtained a Bachelor's degree in Computer Software Engineering. In April 2019, they also received the ITIL Foundation Level certification from AXELOS Global Best Practice.
USAN, Inc.
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USAN helps companies profitably engage customers and deliver amazing omnichannel experiences with the industry’s best cloud and hybrid customer engagement solution. From traditional telephone interactions to web-based communications including chat, email and social, USAN’s portfolio of contact center applications gives businesses infinite flexibility in the way they engage customers across channels. In addition to hosted ACD, IVR, WFM, Quality Management and Agent Desktop, USAN offers back-office integration and business process automation powered by a sophisticated omnichannel rules and workflow engine. All built upon a fifth-generation, carrier-grade infrastructure that delivers the highest availability in the industry, with proven scalability to support the largest enterprises.