USAN, Inc.
Ken Fongeallaz has a total of three work experiences. Ken worked as a Production Support Engineer at USAN, Inc. starting in December 2020. Prior to that, they were a Principal Customer Support Engineer at Aspect Software from February 2001 to November 2020. Before that, they worked as an Advanced Network Support Engineer at Vitts Networks from January 2000 to January 2001.
Ken Fongeallaz attended Southern New Hampshire University from 1986 to 1996, where they obtained a Bachelor of Science (BS) degree in Accounting.
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USAN, Inc.
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USAN helps companies profitably engage customers and deliver amazing omnichannel experiences with the industry’s best cloud and hybrid customer engagement solution. From traditional telephone interactions to web-based communications including chat, email and social, USAN’s portfolio of contact center applications gives businesses infinite flexibility in the way they engage customers across channels. In addition to hosted ACD, IVR, WFM, Quality Management and Agent Desktop, USAN offers back-office integration and business process automation powered by a sophisticated omnichannel rules and workflow engine. All built upon a fifth-generation, carrier-grade infrastructure that delivers the highest availability in the industry, with proven scalability to support the largest enterprises.