USAN, Inc.
Mike Shea has extensive work experience in the field of network operations and strategic accounts. Mike started their career in 1978 as a Radioman in the United States Navy and served until 1982. In 1991, they joined USAN, Inc. as the Vice President of Network Operations & Strategic Accounts. In this role, they were responsible for facilitating network operations, hosted VoIP IP PBX & ACD solutions, hardware & software procurement, installation, testing, production implementation, and maintenance. Mike also ensured that all aspects of service delivery met SLA requirements for the customer base. Mike Shea also held the title of V.P. Strategic Accounts at USAN, Inc. starting from November 2015. Mike has a strong background in network management and has experience running a 24x7x365 network management shop.
Mike Shea's education history includes attending Fairleigh Dickinson University, where they studied Business Administration and Management, General. Mike also attended Seton Hall University, where they pursued a degree in Business Administration and Management, General. However, no specific start or end years for these educational pursuits are provided.
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USAN, Inc.
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USAN helps companies profitably engage customers and deliver amazing omnichannel experiences with the industry’s best cloud and hybrid customer engagement solution. From traditional telephone interactions to web-based communications including chat, email and social, USAN’s portfolio of contact center applications gives businesses infinite flexibility in the way they engage customers across channels. In addition to hosted ACD, IVR, WFM, Quality Management and Agent Desktop, USAN offers back-office integration and business process automation powered by a sophisticated omnichannel rules and workflow engine. All built upon a fifth-generation, carrier-grade infrastructure that delivers the highest availability in the industry, with proven scalability to support the largest enterprises.