USAN, Inc.
Milap Patel has a strong background in software engineering and cloud technology. Milap started their career in 2001 as a Software Engineer at Webahn Inc, where they worked until 2015. During their time at Webahn Inc, Milap held the positions of Software Engineer, Senior Software Engineer, and Technical Lead. In 2015, they joined Omni Federal as a Cloud Engineer, where they stayed until 2018. Currently, they are working as a DevOps Engineer at USAN, Inc.
Milap Patel obtained a Bachelor of Science degree from SP University from 1993 to 1997. In addition, they have obtained two certifications - AWS Certified Solutions Architect - Associate from Amazon Web Services in November 2017 and AWS Certified Developer - Associate from Amazon Web Services in August 2016.
USAN, Inc.
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USAN helps companies profitably engage customers and deliver amazing omnichannel experiences with the industry’s best cloud and hybrid customer engagement solution. From traditional telephone interactions to web-based communications including chat, email and social, USAN’s portfolio of contact center applications gives businesses infinite flexibility in the way they engage customers across channels. In addition to hosted ACD, IVR, WFM, Quality Management and Agent Desktop, USAN offers back-office integration and business process automation powered by a sophisticated omnichannel rules and workflow engine. All built upon a fifth-generation, carrier-grade infrastructure that delivers the highest availability in the industry, with proven scalability to support the largest enterprises.