Caroline Irby

Caroline Irby is a seasoned Customer Success professional with extensive experience spanning multiple roles and companies. Currently serving as a Senior Customer Success Manager at UserGems since February 2022, Caroline previously held the position of Customer Success Manager at Deposco, where responsibilities included managing relationships with senior executives, aligning with various departments to ensure customer satisfaction, and analyzing data for insights to enhance the customer experience. Caroline's background also includes relevant roles at MemberClicks, where contributions focused on sales and customer growth, and positions early in the career at Rocket Software, Lake Lanier Islands Resort, and Walt Disney World. Caroline holds a Bachelor’s Degree in Sociology from Georgia State University and has completed coursework at the University of North Georgia.