Ushur
Pankaj Patel was Executive Vice President and Chief Development Officer at Cisco Systems,Inc. where he reported into the CEO as the Engineering head of the company’s $38 billion product and solution portfolio. He drove the business and technology strategy across Cisco’s Routing, Switching, Wireless, Security, Mobility, Video, Collaboration, Data Center and Cloud offerings delivered by a global team of over 26,000 engineers. Mr. Patel is a proven results-oriented and seasoned technology leader with 25+ years of experience developing highly scalable products and services by building and leading large, high-performance global engineering organizations, setting clear vision, directing strategy and delivering against goals.
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Ushur
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Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.