Darlene Walters

Darlene Walters possesses extensive experience in customer care and operations management, currently serving as Manager of the Customer Care Center C3 and Mobility Order Manager at vCom Solutions since December 2021. Darlene has held various managerial and analytical roles at GTT and Calero Software, focusing on quoting and service delivery. Prior positions include process improvement and analysis at EarthLink Business and PAETEC, with responsibilities in training development, operational efficiency, and customer service excellence. Darlene’s career began in technical support at AT&T and a customer service role at TAP Pharmaceuticals. Darlene holds a Bachelor’s Degree in Organizational Leadership from Roberts Wesleyan University and associate degrees in Management and Marketing and Business Administration.