vcpi
Tracey R. has extensive experience in service desk management and customer support operations, currently leading a team of over 40 professionals at DAS Health, focused on delivering 24x7x365 support and improving client-specific performance metrics. Previously, Tracey served as the Customer Relationship Manager at Georgia Southern University, overseeing desktop support and enhancing customer relations, and held roles including Customer Support Operations Manager at Memorial Health and Manager of IT Field Support Services at Johnson & Wales University. With a strong background in managing help desk teams and implementing process improvements, Tracey has successfully contributed to various organizations throughout a career that began as a Patient Account Representative at Rhode Island Hospital. Tracey holds multiple degrees, including an MBA in Health Care Administration and a Master of Education.
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vcpi
We help compassionate care providers improve lives with outsourced IT support rooted in the unique world of long-term post-acute care. We specialize in Senior Living and empower providers to improve the quality of care with us as their outsourced partner, or extended IT team. Our breadth of expertise includes managed cloud services, managed device services, 24/7 Service Desk, network management, security, identity and access management, business intelligence, consulting, and professional services. ______________________________________________________________________ Join the vcpi team! The key to success is people. Join us and get competitive compensation, benefits and exciting opportunities for personal and professional development. - Do you believe IT is more than just technology but could be a way for you to make a difference in the lives of people in your community? - Do you believe in both the power of team and individual accountability? - Do you crave challenge to put your smarts to work and make a difference for your clients? If you answered yes, we want to talk to you! Visit our Careers page to learn more: https://www.vcpi.com/careers.