Lara Frankovitch

Lara Frankovitch is a seasoned professional with extensive experience in research, leadership coaching, and operational excellence. Currently serving as a Research Lead at Otti, Lara focuses on understanding user behavior and shaping research strategies to align products with market needs. As a Leadership Coach and Advisor at Trek Advisory Group, Lara aids operational leaders in navigating growth and managing people, employing ICF ACC and DISC certifications to enhance team effectiveness. Previous roles include Head of Customer Success at Arbor Platform, Director of Patient Care (interim) at Alto Pharmacy, and Director of R&D Operations at Greenhouse Software, where notable achievements included launching operational processes and improving customer service metrics. Lara's career began at Accenture as a Principal Consultant, and educational qualifications include a BS in Electrical Engineering from Bucknell University and completion of the Strategic Leadership Development Program at Harvard.