Janet Robinson

Janet Robinson currently serves as the RCS Call Center Manager at Veradigm®, managing a comprehensive team across both domestic and offshore locations to enhance Patient Services. Prior experience includes roles as Patient Experience Manager at Koha Health, where focus was on improving self-pay collections through excellent patient interactions, and Contact Center Manager at Coordinated Transportation Solutions, Inc., where Janet provided necessary structure and guidance to the New Hampshire Call Center. Additional roles in customer service management were held at Action Ambulance Inc., State Street Bank, and earlier positions at BankBoston and BayBank. Janet has developed and implemented various process improvements, team-building strategies, and metrics for efficiency, resulting in notable revenue increases and enhanced customer satisfaction. Proficient in a variety of systems, Janet demonstrates expertise in customer relationship management and operational excellence.