Verint
Craig Blake is an accomplished executive with extensive experience in product management and technical solutions within the contact center industry. Currently serving as VP of PMG Real-Time Coaching at Verint, Blake previously held the position of Vice President of Product at Cogito Corp, where leadership involved redefining real-time guidance solutions using AI. Additional roles include Head of Technical Solutions at Cogito Corp, Senior Director of Sales Engineers & Services at Aspect Software, and Sr. Product Manager for the Analytics Platform at CallMiner. A strong background in product strategy, implementation, and customer-focused solutions was developed through significant positions at Mediu, LLC, and Nuance Communications, where contributions spanned professional services and solutions consulting. Blake holds a Bachelor of Science in Computer Science from St. John's University.
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Verint
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Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction.