Verint
Jacob Murray-White is an accomplished director with extensive experience in digital engagement and contact center solutions, currently serving as the Director of Digital First Engagement for APAC at Verint since May 2018. Previous roles include General Manager of Digital & IT at Choosewell Pty Ltd, where Jacob led IT initiatives for a health insurance aggregator, and Business Consultant for the South Australian Solar Energy Organisation, overseeing system migrations to cloud-based platforms. A long tenure at Salmat included multifaceted leadership positions, such as Head of Customer Solutions and General Manager of various contact center technology teams, emphasizing customer experience optimization and technology management. Jacob's earlier career features significant contributions to software development at Salesforce Australia and business management at The Hubbub Group, coupled with foundational experience in customer service and network management at EarthLink and Telstra. Jacob holds a Bachelor of Arts with Honours from the University of Melbourne.
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Verint
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Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction.