Jim Osborn

Jim Osborn is an experienced professional in content management and technical writing, currently serving as Manager of Product Content at Vertex Inc. since May 2023. Previously, Osborn held roles as an Information Architect at BMC Software and as a Solution Content Strategist and Principal Technical Writer at Vertex Inc., where significant contributions included developing a corporate knowledge management program and leading a content governance team. With a solid background in training and marketing from Gateway Ticketing Systems, Inc., Osborn achieved a remarkable 300% increase in Learning Solutions revenue within two years. Early career roles included positions at Liquent, the Advertising Specialty Institute, and Faulkner Information Services, focusing on documentation creation and management. Osborn earned a B.S. in Marketing and English from Albright College.