IT Support Engineer

Vertice was launched in 2022 to build a new way to manage SaaS and cloud spend. One that’s fair, totally transparent, and designed for modern businesses. Today, Vertice manages over $3.4 billion in spend for hundreds of customers in over 30 countries and is headquartered in London with offices in New York, Brno, Sydney and Singapore.

And we’re just getting started. Founded by successful serial entrepreneurs Roy Tuvey and Eldar Tuvey, Vertice has been on an incredible growth trajectory, with a remarkable 7X revenue growth in 2023. With over $50 million in funding from leading investors Bessemer Venture Partners and 83North, we are expanding our reach across regions and product lines.

If you are ambitious, want to make an impact and be part of a highly talented and driven team, come and join us on this journey to build a new way to manage technology spend!

Your Role at Vertice:

Would you like to progress your career and learn the latest tech at an innovative technology start-up in an environment where you can make a real impact and quickly see the results of your efforts?

Following our global expansion, we are looking for a passionate IT Support Engineer to support our colleagues day-to-day activities and join our efforts of managing Vertices cyber-assets.

As an IT Support Engineer you’ll collaborate with various departments and other teams and be responsible for performing functions such as evaluation, testing, debugging and implementation of hardware and services supporting the business and its employees. Other functions include supporting general IT systems and hardware in multiple offices and geographies along with security and software requirements for the business.

You will wear many hats and be involved in everything from documentation to troubleshooting technical issues related to our IT infrastructure and third party tools.

What you will be doing:

• Provide day to day maintenance, troubleshooting and support to Vertice’s internal IT systems, including internet connectivity for employees based in Vertice offices across the globe.
• Provide all levels of IT support and training to internal staff, collaborating with internal and external resources (vendors) as necessary to resolve issues in a timely manner.
• Help standardise software, equipment, and processes across the company
• Develop and document new support and operations processes
• Manage equipment orders, tools access, setup, and configuration for new hires, contractors, and Vertice partners
• Secure user's account information, including access, permissions, and systems groups, and perform system administration functions
• Track, maintain and own costs for Vertices hardware and software inventory; manage software updates, assets, and licences
• With the assistance manage IT partnerships and purchase of products or services as required for IT projects
• Prepare and present metrics, activity and progress reports regarding projects, tasks, and operations
• Use automation to improve current IT processes
• Occasional Travel to company branches
• Brainstorming and implementing innovative solutions to how we manage IT and related assets as we continue to scale globally

What we’re looking for:

• You have experience in a similar technical role
• Experience of portable (macOS & Windows) IT systems administration and device management (MDM)
• Knowledge of Cloud based services like Google Workspace and Atlassian products
• Good documentation and organisation skills
• Sound networking experience
• Have good people and communication skills

We like people who go above and beyond for others, are genuine and willing to help, always. Love to support the team around you, and don’t point fingers or pass blame. Together we value different perspectives, in how we work and how we learn. You are naturally inquisitive, like to create and be creative. We like people who are problem solvers, curious and resourceful, self-driven and constantly improving. We like to roll up our sleeves and dig in. We love to take risks, try new things, and even fail just to do it better next time.

Why join Vertice?

• Be a part of a fast-growing, innovative startup that is changing the way businesses buy and sell SaaS.
• Work with passionate and talented teams that value your contributions and expertise. 
• Be part of a culture that promotes a growth mindset, transparency, collaboration, understanding and diversity. 
• Share in our success with equity options.

Final things to note

Vertice is an equal opportunities employer, although you must be legally able to work in the UK, and any data you provide us will be stored and disseminated in accordance with Vertice’s privacy policy.

We like to deal directly with our candidates so no agencies please!

If you aren’t sure this job applies to you, feel free to send your CV to careers@vertice.one, and we’ll be happy to take a look and see
if you could be a good fit anywhere else in our business!