VetStrategy
Terence Fok, MBA, is an accomplished professional in workforce management and operational optimization with extensive experience in various industries. Currently serving as Vice President of Workforce Management at VetStrategy since September 2024, Terence previously held multiple senior leadership roles at dentalcorp, including Senior Director of Practice Optimization and Director of Labour Management. Terence's tenure at Shoppers Drug Mart from 2007 to 2018 saw significant contributions in roles such as Senior Director of Pharmacy, leading analytics for health services, and Director of Pharmacy Workflow Optimization, where process re-engineering initiatives were implemented. Earlier experience includes a financial analyst role at IBM and an educational background with a Bachelor of Applied Science in Industrial Engineering from the University of Toronto and an MBA from Schulich School of Business, focusing on Strategy and Operations.
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VetStrategy
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Being part of VetStrategy is about being part of something bigger – an ever-growing community, where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners. From our humble beginning in 2006 to the present day, we continue to make a difference in the lives of people who have dedicated themselves to this industry. When VetStrategy co-founders Orin Litman and his wife, Dr. Michelle Cutler, decided to acquire McLean Animal Hospital in 2006, they focused on three promises – our Customer Promise of world-class veterinary care, delivered locally; our People Promise, to be a great place to work; and our Sustainability Promise to be a force for good for patients, people and our plant. Keeping our three promises led VetStrategy to become the leading veterinary network in Canada, with veterinary practices, 24-hour emergency care, and specialty hospitals coast-to-coast. We have developed and refined a model for supporting our practices across the country. What we do: We care for those dedicated to caring for animals by creating a workplace where we focus on innovation, engagement, and teamwork. We know the blood, sweat and tears that have gone into building each practice, and we don’t want to touch that – we truly embrace the uniqueness of each clinic. Our heritage first approach means we won’t change a clinic’s name, culture or heritage. We understand the challenges our veterinary teams face and are committed to doing what’s right – for them, their clients, and their patients. We care about the future of veterinary medicine. Everything we do comes back to ensuring that veterinarians have the time, support, and infrastructure to focus on responsible medicine and quality care. We believe in empowering our support office and clinic staff and providing them opportunities to develop their skills and grow in their careers.