Benjamin Cook

Benjamin Cook serves as the Senior Director of Call Center Operations at Viking Cruises China, overseeing teams that enhance customer experiences through the development of technical solutions in collaboration with Salesforce Developers and other specialists. Previously, Benjamin held the position of Director of Commercial Operations at Viking Cruises China, managing the Fulfillment Team to ensure quality service for guests. Prior experience includes leadership roles at TUI and various positions at OSSC Ltd. and BJ-WITT Educational Management Ltd., along with educational credentials from Zhejiang University and the University of the West of England, where a BA in History and Politics was obtained.