James Neault

James Neault has a robust career in customer service and training, highlighted by extensive experience at Viking Cruises since November 2018 and prior roles at NTT DATA Services as Supervisor Customer Care Voice and Blue Cross & Blue Shield of Rhode Island as Team Leader Customer Service. With a strong foundation at Harvard Pilgrim Health Care, where responsibilities included managing training processes and compliance audits, James conducted programs that saved significant costs while improving service quality. Education includes studies in communications at Boston College and training needs assessment at Boston University Corporate Education Center, alongside practical experience in various customer-facing and leadership roles across multiple industries.