Virgin Australia
Paul Jones is an experienced executive in the aviation and technology sectors, currently serving as Chief Customer and Digital Officer at Virgin Australia since June 2021. Previously, Paul held various leadership roles at Qantas from April 2011 to June 2021, including Chief Operating Officer, where responsibilities encompassed the oversight of operations, flight crews, engineering, safety, and customer experience. Additional positions at Qantas included Executive Manager roles in Freight and Airports, Customer and Digital Strategy, Operations, and Commercial, showcasing expertise in P&L management, digital transformation, and strategic operations. Earlier, Paul worked at Mars from February 2007 to July 2011 in senior technology and integration roles following the Wrigley acquisition. Paul holds an MBA from Melbourne Business School and has completed executive education programs at Harvard Business School in Financial Acumen and Organizational Leadership.
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Virgin Australia
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Virgin Australia Holdings Limited is engaged in the operation of a domestic and international airline business, and the operation of a frequent flyer program. The Company's segments include Virgin Australia Domestic, which includes operations using the fleet of Boeing B737 aircraft, Airbus A320 and A330 aircraft, and Fokker F50 and F100 aircraft, and comprises Australian domestic flying, including regional network and cargo operations; Virgin Australia International, which includes operations using a mix of Airbus A330, Boeing B777 and B737 aircraft, and comprises Trans-Pacific, Abu Dhabi, Trans-Tasman, Pacific Island and South East Asia flying, including international cargo operations; Velocity, which includes operations of its loyalty program, and Tigerair Australia, which includes operations using a narrow body fleet of Airbus A320 and Boeing B737 aircraft, and comprises Australian domestic flying targeting the budget leisure market and international flying to Denpasar.