Virtual Staffing Solutions
Kara Grace Montesclaros is currently serving as Mortgage Senior Operations Lead at Virtual Staffing Solutions since April 2023, with previous experience as Assistant Operations Manager at R1 RCM from May 2022 to February 2023. Prior roles include Training Specialist and Process Improvement Specialist at Cognizant (September 2019 - April 2022), Customer Experience Supervisor and Customer Experience Associate at Alorica Philippines, Inc. (January 2016 - January 2019), and Corporate Quality Assurance at Expert Global Solutions (March 2012 - December 2015). Earlier experience encompasses positions such as Flex Corporate Quality Analyst at APAC Customer Services and Listener Care Representative with SiriusXM. Educational qualifications include a Bachelor of Arts in Communication from Leyte Normal University, earned between 2005 and 2009.
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Virtual Staffing Solutions
Virtual Staffing Solutions offers a wide-ranging and comprehensive outsourcing solutions from call center services, to back-office support, to highly complex data processing for SMEs and large corporations in the US and UK. From its founding in 2018, the team has grown into a strong and competitive player in the BPO scene with over 1500+ employees and counting. Virtual Staffing has built its reputation of flexibility, quality, and industry excellence and have since brought its clients continual success in their business.