virtualQ
Denise Ehmke is currently a Praktikant im Bereich B2B Marketing at virtualQ since September 2024. Previously, Denise worked as a Sales Assistant at Foot Locker from August 2020 to August 2022, where responsibilities included active customer consultation, cash register operation and billing, inventory checks, assistance in inventory preparation, handling customer complaints, and processing repair orders. Denise is pursuing a Bachelor of Science in Wirtschaftspsychologie at SRH Fernhochschule - The Mobile University, expected to be completed in October 2026, and holds a Fachhochschulreife in Sozialpädagogik from Berufschulzentrum am Westerberg Osnabrück, obtained in July 2022.
virtualQ
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virtualQ's innovative Call-In and Call-Back solution for Contact- and Call-Centers eliminates waiting times and removes the conflict between excellent service and low costs. In a peak situation, virtualQ waits in lieu of the caller, in the case the current wait time is above a certain threshold. The caller is notified when it’s their turn andis then connected to the next available agent. The virtualQ Service is available via Call, Web and Mobile Apps.