virtualQ
Levin Kaya is a skilled professional currently serving as the Referent der Geschäftsführung at virtualQ since January 2023, specializing in digital innovation, sales, B2B strategies, artificial intelligence, customer experience, and communication. Previous experience includes an IT-Student role at Axians Lynx GmbH, focusing on SAP-Basis consulting from September 2019 to March 2021, and a position in business development at MORERESULTSGmbH&Co.KG from January 2018 to August 2019, which involved lead generation and appointment setting for the CEO. Levin Kaya is pursuing an education at Fachhochschule Bielefeld, expected to complete in 2024.
virtualQ
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virtualQ's innovative Call-In and Call-Back solution for Contact- and Call-Centers eliminates waiting times and removes the conflict between excellent service and low costs. In a peak situation, virtualQ waits in lieu of the caller, in the case the current wait time is above a certain threshold. The caller is notified when it’s their turn andis then connected to the next available agent. The virtualQ Service is available via Call, Web and Mobile Apps.