virtualQ
Marilen W. is a seasoned Lead Generation and Digital Growth Manager with a background in B2B marketing strategy, performance marketing, copywriting, content marketing, and sales campaign planning. With experience in community management, email marketing, and social media marketing, Marilen has a strong foundation in marketing and communication. Holding a Bachelor of Business Administration in International Business and Management Studies, Marilen brings a wealth of knowledge and expertise to any marketing team.
virtualQ
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virtualQ's innovative Call-In and Call-Back solution for Contact- and Call-Centers eliminates waiting times and removes the conflict between excellent service and low costs. In a peak situation, virtualQ waits in lieu of the caller, in the case the current wait time is above a certain threshold. The caller is notified when it’s their turn andis then connected to the next available agent. The virtualQ Service is available via Call, Web and Mobile Apps.