virtualQ
Sahar Derbel is a Data Scientist at virtualQ since March 2022, previously holding the position of Software Engineer Intern. Prior experience includes serving as a Full-stack Developer at Settly from April 2021 to December 2022 and as a Web Development Intern at Softtodo in July 2020. Sahar Derbel earned an Engineer's degree in Génie logiciel from INSAT - Institut National des Sciences Appliquées et de Technologie, completing studies in 2022.
virtualQ
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virtualQ's innovative Call-In and Call-Back solution for Contact- and Call-Centers eliminates waiting times and removes the conflict between excellent service and low costs. In a peak situation, virtualQ waits in lieu of the caller, in the case the current wait time is above a certain threshold. The caller is notified when it’s their turn andis then connected to the next available agent. The virtualQ Service is available via Call, Web and Mobile Apps.