virtualQ
Thomas Lübeck has a diverse work experience in the field of marketing. Thomas is currently serving as the Head of Marketing at virtualQ since April 2022. Prior to this, they worked as the Lead Generation Manager DACH / Marketing Excellence at Jacobs Douwe Egberts Professional Germany from April 2018 to April 2022. Thomas also served as the Interim / Freelancer Head of Digital Marketing at syniotec from July 2018 to July 2020. Thomas gained valuable experience as the Lead Generation Manager at Lavazza Professional Germany GmbH (formerly Mars Drinks GmbH) from August 2014 to April 2018. Furthermore, they worked in various marketing roles at VBS Hobby Service GmbH, including Marketing from September 2012 to July 2014 and Online Marketing Manager from June 2011 to September 2012.
Thomas Lübeck earned their Bachelor's degree in Marketing Management from Steinbeis Hochschule between 2010 and 2014. Their field of study was focused on Marketing and Management.
virtualQ
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virtualQ's innovative Call-In and Call-Back solution for Contact- and Call-Centers eliminates waiting times and removes the conflict between excellent service and low costs. In a peak situation, virtualQ waits in lieu of the caller, in the case the current wait time is above a certain threshold. The caller is notified when it’s their turn andis then connected to the next available agent. The virtualQ Service is available via Call, Web and Mobile Apps.