Dan Hoerich

Dan Hoerich is a seasoned professional with extensive experience in customer success, technical support, and field service management within the technology and medical diagnostics sectors. Currently serving as a Customer Success Manager at Visiopharm since March 2016, Dan oversees recurring revenue generation and ensures customer satisfaction through effective onboarding and ongoing support. Prior roles include Professional Services Manager and Field Service Specialist at Abbott, where Dan provided technical support and integration services for complex diagnostic instruments. With a background as a Field Service Engineer at Olympus America, Dan excelled in the installation and maintenance of advanced imaging equipment and implemented remote diagnostics to enhance service efficiency. Dan holds a Bachelor of Science in Technical Management and an Associate of Applied Science in Electronics and Computer Technology from DeVry University.