Bhavna Tiwari

Bhavna Tiwari is a seasoned professional in customer relations with extensive experience in the aviation and travel industries. Currently serving as Manager of Customer Disputes and Appellate Authority at Air India Limited since November 2024, Bhavna has also held various roles at Vistara - TATA SIA Airlines Ltd., including Assistant Manager and Customer Engagement Manager. Prior experience includes a position as Senior Executive in Customer Delight (Social Media) at MakeMyTrip.com, where responsibilities involved managing customer escalations and implementing process enhancements. Previous roles also encompass customer support at British Airways and as a Customer Relation Executive at Spicejet Limited, where Bhavna focused on addressing customer inquiries and complaints. Educational qualifications include a Diploma in Tourism and Travel Services Management from Frankfinn and a Bachelor of Arts degree from Lucknow University.