Vistio
Joe Shapiro is a Business Intelligence Developer at Vistio, specializing in Power BI workspaces, excel macros, and process automation. Previously, Joe worked as a Workforce Management Analyst at Faneuil Inc, Manager of Workforce Management at Conduent and RSA Medical, an IP Support at Comcast Cable, and a Consultant at MAXIMUS. Joe holds a Bachelor of Arts degree in Economics and Business from Eastern Illinois University.
Vistio
Vistio’s unique approach to optimizing contact centers uses proprietary technology and Artificial Intelligence to enhance agent capabilities instead of replacing agents. Our suite of contact center tools augments your employees to turn new hires into agents and agents into subject matter experts.