Vitality
Karen Firth has a vast experience in customer retention, operations management, and sales and service leadership. Karen has held various high-level positions in well-known companies such as Vitality Group Inc., VITALITY HEALTH INSURANCE LIMITED, Cullen Wealth, Towergate Insurance, and Automobile Association. Karen has a background in leadership, cost-saving initiatives, employee engagement, and compliance tracking. Karen's expertise lies in strengthening customer service, implementing HR processes, and driving sales and service excellence.
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Vitality
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Vitality is a leading behavior change platform which uses the power of incentives, data and behavioral economics to make people healthier and enhance and protect their lives. Vitality has achieved global scale through successful partnerships with leading insurers and the most forward-thinking employers around the world. More than 20 million people in 24 markets engage in the Vitality program. Vitality Group is responsible for the global expansion of the Vitality Shared-Value Insurance model using the capabilities of Discovery and its network. Vitality was founded 20 years ago by Discovery Limited – a leading financial services company listed on the Johannesburg Stock Exchange.