vlbpo
Mark J. Duncan is currently serving as Team Manager at vlbpo since November 2023. Previously held the position of Training & Quality Manager at ContactPoint 360 from October 2022 to September 2023, where Mark announced the resignation with a sense of nostalgia. Prior experience includes roles as Learning and Development Officer and Trainer at HGS - Hinduja Global Solutions from March 2021 to November 2022, as well as Organization Development Officer and Trainer at Sagility during the same timeframe. Mark J. Duncan brings a wealth of experience in training and quality management to their current role.
This person is not in any teams
This person is not in any offices
vlbpo
VLBPO is a distinguished provider of innovative business process outsourcing and comprehensive customer engagement solutions, meticulously designed to empower businesses in the acquisition, engagement, and retention of their invaluable customer base. With our strategically positioned onsite and Work-from-home operations spanning Jamaica, Latin America, and The Philippines, we are equipped to furnish customized, omnichannel solutions catering to a diverse array of sectors. Our service portfolio encompasses Customer Care, SaaS, E-commerce, Technical Support, Sales Support, Legal/Law, membership services, and an array of other specialized domains. At the heart of our organization lies a steadfast commitment to our mission, one that has remained unwavering throughout our journey. We are dedicated to forging meaningful connections between esteemed brands and their cherished customers by delivering extraordinary customer experience solutions aimed at cultivating unparalleled levels of satisfaction and loyalty.