Genicia Carter

Genicia Carter has extensive experience in customer service and account management, currently serving as a Customer Success Executive at Thomson Reuters since 2014, where responsibilities include managing SMB accounts and enhancing customer journeys through defined success criteria. Previous roles at Thomson Reuters include Client Services Manager, focusing on managing a $4.5 million territory, and various customer service specialist positions that involved effective communication and problem resolution for national and group accounts. Additional experience includes working as a Customer Service Representative at APAC Customer Services, where handling over 200 calls daily and training customers on service processes were key tasks, as well as contributing to customer satisfaction at AAFES Shopette.