Pallavi Dadachanji

Pallavi Dadachanji is an accomplished professional in the customer service and operations sector, currently serving as Vice President of Customer Service at Vodafone Idea Limited since April 2024. Prior to this role, Pallavi held the position of CS Operations Manager at Amazon from May 2022 to April 2024 and spent over a decade at A.P. Moller - Maersk, culminating in the role of General Manager responsible for customer service in the South Asia region. Pallavi's career began at Mphasis, an HP company, where responsibilities included driving efficiency in the Incident Management Process. Pallavi holds an MBA in Logistics, Materials, and Supply Chain Management from SVKM's Narsee Monjee Institute of Management Studies, along with a BCA from Indira Gandhi National Open University.