Vodafone
Ruhul Ahmed is an accomplished professional with extensive experience at Vodafone since March 2008, currently serving as Head Of Customer Care, where a three-year strategy was formulated to establish a digital contact centre, transforming it into a profit centre while enhancing customer experience through various digital platforms. Prior roles at Vodafone include Channel Operations Manager, where efforts were focused on optimizing user experience and sales, and Trading Manager, responsible for leading regional teams across 100+ retail stores in Greater London. Additionally, Ruhul contributed as a Retail Transformation Consultant in Ghana, developing new practices for improved customer service and revenue growth. Early career experience includes roles at Relay and Sainsburys, starting in September 2000 as Project Manager and progressing to General Store Manager and Deputy.
Vodafone
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Vodafone offers a range of leading connectivity products and platforms to consumers and businesses across Europe and Africa. They serve private & public sector customers of all sizes with a broad range of connectivity services, supported by their dedicated global network. They have unique scale and capabilities, and are expanding their portfolio of products and services beyond core mobile and fixed connectivity into new growth areas, such as: unified communications, Internet of Things (IoT) and cloud & security. More than 35 years ago, Voafone made the first-ever mobile phone call, sent the first SMS in Britain, and have been changing the lives of billions of people ever since. Now, they are using smartphones to fight cancer, big data for social good, and aim to connect over 250 million people to their next generation networks by 2025. Vodafone’s Purpose is to connect for a better future and their expertise and scale gives them a unique opportunity to drive positive change for society. Their networks keep family, friends, businesses and governments connected and they play a vital role in keeping economies running and the functioning of critical sectors like education and healthcare. They are trusted by more than 6 million organizations around the world, with sector expertise including energy and utilities, logistics and transport, insurance, automotive, retail and manufacturing. Vodafone’s global reach includes high-capacity connectivity with 96 points of presence extending across 24 countries.