Volanté Systems
Jesse A. has a diverse work experience starting in 2009 as an IT Help Desk Support at PHCN. They were responsible for installing, testing, and configuring workstations, peripheral equipment, and software. They also responded quickly and effectively to IT helpdesk requests and provided documentation and reports.
In 2013, Jesse A. worked as a VoIP Technical Support at Canadian Computer Technology, where they built a visualized data center and utilized PHP for the functionality of Teleyapper. They also configured Asterisk, created sip and extension files, and implemented softphones.
From 2016 to 2018, Jesse A. held the positions of Technical Support Specialist at North Plains Systems and Senior Technical Support Analyst at Toshiba VisualTouch POS. In both roles, they troubleshooted and resolved customer issues, created support tickets, monitored client systems, oversaw case queues, and replicated customer issues. They also provided various levels of support through phone, email, remote, and on-site channels.
In 2018, Jesse A. joined Moneris Field Services as a Technical Support Analyst, responsible for providing technical support.
Currently, Jesse A. is working at Volanté Systems as the Director of Hardware Operations. Previously, they held the roles of Sr. Manager and Manager of Hardware Operations. They also started as a Hardware Specialist in 2018.
Overall, Jesse A. has gained extensive experience in IT support, technical troubleshooting, hardware operations, and customer service throughout their career.
Jesse A. began their education at Saint Mary Dedication High School from 2000-2006, where they obtained a West African Senior School Certificate. They then went on to Madonna University, Elele Campus, from 2007-2011, where they earned a Bachelor's of Science degree in Computer Science. In 2011, Jesse A. attended NIIT and obtained a NIIT Certified Network Administrator degree in Network and System Administration/Administrator. Finally, in 2013, Jesse A. attended George Brown College for a brief period and achieved a postgraduate degree in Wireless Networking (VOIP) voice over IP.
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Volanté Systems
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What began as a three-person basement project has developed into an industry leading POS system with a team of over 80 employees in its Toronto, Ontario based office. From the beginning, Volanté’s point of sale software has evolved based on customer requests and requirements, and has continuously demonstrated its ability to be flexible, scalableand reliable in the most rigorous and unpredictable environments across a diverse range of venues.