Karen McKay

Karen McKay is an accomplished leader in customer care and technical support with extensive experience in the telecommunications industry. Currently serving as Senior Vice President of Global Customer Care and Technical Support at Vonage since April 2009, Karen oversees a multinational team focused on delivering exceptional customer engagement for Unified Communications and Contact Center solutions. Previous roles at Vonage include Vice President and Senior Director, where responsibilities encompassed business planning, operations, and product realization. Prior to joining Vonage, Karen held technical management positions at Bell Labs Lucent Technologies and AT&T Bell Laboratories, emphasizing service delivery and systems engineering. Academic credentials include a Bachelor of Engineering in Electrical Engineering from Manhattan College, an MBA in Business Administration from Rutgers University, and a Master's in Electrical Engineering from Georgia Institute of Technology.