Martin Rogers

Martin Rogers possesses extensive experience in product and technical support engineering, currently serving as Sr. Manager at Vonage since 2005. In this role, Martin leads real-time incident management and business continuity across multiple call centers, focusing on elite technical support for premier customers, as well as E911 voice call operations. Previous positions include Manager of Advanced Operations Support, where Martin oversaw high-impact incident investigations, and Manager of Tier 3 Operation Support Center, establishing a comprehensive engineering operation. Prior to Vonage, Martin held management roles at Patriot Media and RCN, driving service delivery and resolution for telecommunication services. Martin holds various certifications including ITIL v.3 Foundations and Six Sigma - Green Belt, along with a Bachelor's degree in Business Management and Leadership from Rider University.