Voxai Solutions
Lalit Gupta is an Associate Consultant at Voxai Solutions since August 2021, focusing on delivering customer-centric IT solutions and resolving associated issues. Prior experience includes serving as a Data Analyst at HP from January 2019 to July 2021, where Lalit led cross-functional meetings, designed analytical Power BI dashboards that significantly improved validation processes, and acted as a liaison between manufacturers and internal teams. Lalit also worked as an Industrial Engineer at Weir Oil and Gas for a brief period, implementing Six Sigma and Lean principles to enhance process efficiency and automating risk assessments. Earlier experience includes a role as Contact Center Team Lead at The University of Texas at Arlington, where Lalit optimized customer service workflows and contributed to technical development efforts. Lalit holds a Bachelor's degree in Industrial Engineering from The University of Texas at Arlington.
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Voxai Solutions
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Voxai Solutions provides best-in-class solutions and services to Transform, Manage and Innovate your CX journey. Make your CX strategy sing with Voxai's market-leading cloud contact center capabilities, outstanding contact center expertise & service delivery, and a diverse partner ecosystem that helps achieve your business and operational goals. Voxai is the specialized solution integrator for Genesys products including Genesys Cloud CX and Genesys Multicloud CX.