Voyage Advisory
David Woods is an accomplished management consulting executive with over 25 years of experience in optimizing customer service and back office operations through innovative technologies and best practices. Currently serving as a Director at Voyage Advisory since March 2019, David specializes in customer service solutions and automation. Prior experience includes leading staffing solutions at David Woods & Company, managing program initiatives at QBE the Americas, and overseeing business transformation at Dean Health Plan, Inc. David's consulting roles have spanned various industries, including significant contributions to analytics implementation at Verint Systems and cost-saving project management at HJ Heinz. David holds a degree from Laurentian University.
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Voyage Advisory
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They are management consultants who partner with clients to design and build modern customer care practices. We work in contact centers and back offices to improve customer experience. Their work is holistic -- considering people, process and technology.