Voyage Advisory
Dawn Davison is the Founder and Process Augmentation Partner at Main Thing AI, established in January 2025, focusing on operational excellence through AI solutions. As a Management Consultant since April 2022 at Mindspan Systems, Dawn drives system migrations and efficiency improvements for a major manufacturing company. Dawn also consults at Voyage Advisory, enhancing customer care practices. Since November 2008, Dawn has led Dawn Davison Consulting, providing comprehensive start-up consulting services to small businesses. Previous roles include Management Consultant at Ashfield, Communication Center Senior Manager at BioIQ, Realtor, Operations Manager at Wipro, and WFM at Xerox. Educational background includes a BA in Policy Studies from Georgia State University.
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Voyage Advisory
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They are management consultants who partner with clients to design and build modern customer care practices. We work in contact centers and back offices to improve customer experience. Their work is holistic -- considering people, process and technology.