Voyage Advisory
Jamie Maxfield, MBA, MHA, currently serves as a Business Analyst and Consultant at Voyage Advisory, focusing on full lifecycle project management within the Veterans Experience Office, coordinating with the VA's Office of IT and external vendors on key performance indicators and metrics for contact centers. Prior experience includes a role as CL Processing Supervisor at Nationwide Insurance, where leadership spanned empowering over 25 team members, leading communications and user acceptance testing for a vital implementation, and utilizing the ADKAR model for change management. Additionally, as a Commercial Lines Service CTR Technical Lead at Nationwide, Jamie managed recruitment and training processes while spearheading a department-wide expansion project. Jamie holds an MBA and an MHA from Saint Leo University, along with a Bachelor of Applied Science from Santa Fe College.
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Voyage Advisory
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They are management consultants who partner with clients to design and build modern customer care practices. We work in contact centers and back offices to improve customer experience. Their work is holistic -- considering people, process and technology.