Grainger
Samantha Gustafson is a seasoned design strategist and UX researcher with extensive experience in user experience and design research across various industries. Currently serving as the Lead UX Researcher at Grainger since April 2022, Samantha previously held the role of Design Strategist at KeyBank from April 2021 to March 2022 and was the Principal Service Designer at Walgreens from June 2018 to April 2021. Samantha's earlier experience includes roles at Grainger as a Sr. Experience Planner and as a freelance Design Researcher & Strategist, as well as design research and strategy positions at Chamberlain Group, Inc. and multiple industrial design co-op roles. Samantha holds a Bachelor’s degree in Industrial Design from the University of Cincinnati and studied Industrial Design at Universitat Wuppertal.
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Grainger
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As a leading business-to-business organization, more than 3.2 million customers rely on Grainger for products in categories such as safety, material handling and metalworking, along with services like inventory management and technical support.