Jackie Lopez

Jackie Lopez is an experienced IT professional currently serving as an IT Analyst III in Continuous Service Improvement at Walgreens Boots Alliance since October 2017. Prior to this role, Jackie worked at Aon as an IT Analyst III in Disaster Recovery and Incident Coordinator from February 2016 to October 2017, focusing on major incident restoration and documentation. Jackie also has extensive experience at Walgreens, where tenure included serving as Command Center Incident Lead and Sr Customer Service Rep, emphasizing major incident service restoration, process creation, and personnel development. Early career experience includes a supervisory role at Jewel-Osco, managing customer service, scheduling, and inventory control. Jackie holds an Associate's degree in Commercial Photography from Harrington College of Design and attended DeVry University.