Brock Smith

Director Customer Support at Walmart Data Ventures

Brock Smith is an accomplished professional with extensive experience in customer support and technical operations. Currently serving as the Director of Customer Support at Walmart Data Ventures, Brock previously held the position of Director of Candidate Experience at Checkr, Inc., where leadership led to the rapid expansion of team members and recognition as the top-performing team in operations. Experience also includes roles such as Senior Manager of Customer Support at ServiceNow, where management of a high-performing team consistently met KPI targets, and Director of Technical Support at Houghton Mifflin Harcourt, where strategic initiatives improved customer satisfaction. Additional leadership roles encompass directing customer support for multiple product lines at Greenway Medical and overseeing a substantial technical support team at Symantec, servicing hundreds of thousands of customers. Brock’s educational background includes studies at Western Governors University and various institutions focused on information technology.

Location

Oviedo, United States

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Walmart Data Ventures

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With nearly 240 million customers each week across 19 countries, Walmart is uniquely positioned to serve customers how, when and where they want. Formed in 2021, Walmart Data Ventures is continually bringing to life new business applications of Walmart's scale and powerful first-party data to drive innovation in today's rapidly evolving retail landscape with our suite of advanced data science products. Its flagship product suite, Walmart Luminate, combines the what, why, and how for Merchants and suppliers to gain deeper insight into customers' behaviors and sentiments in new ways - while fueling smarter, faster decisions. To learn more about how we're enabling the future of retail with customer-first solutions through our Charter and Basic tier packages, visit WalmartDataVentures.com.


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Employees

201-500

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